Booking conditions, prices, payment options

Dear Guest!

As the operators of R&R Guesthouse, we warmly welcome you. Before booking your holiday, please read the following information, which contains important details.

1. Booking duration and capacity

The guesthouse can be booked for a minimum of 5 nights during the early summer and peak summer seasons.

Outside of the early summer and peak summer seasons, it can be booked for a minimum of 3 nights, with any arrival and departure days.

If you have any questions regarding the booking or would like to request a special offer, please contact us using the details provided.

The maximum capacity of the guesthouse is 10+4 people.

The booked guesthouse can only be used by the number of guests specified in the booking. Prices include the accommodation fee, electricity, water and heating costs, air conditioning, towels and bed linen, unlimited internet access, and the final cleaning fee.

2. Our prices

Listed prices are for the entire house, per night, in Hungarian Forint (HUF). The discount is deducted from the full peak-season price.

We offer our returning guests an additional 5% discount on the total booking amount when booking via the website or by email.

3. Booking, deposit and payment of the accommodation fee

A booking can only be initiated in writing, either by email or by filling out the form on the website. You must provide the booker's name, address, email address, phone number, number of guests, and the arrival and departure dates. (Please note in the comments field which baby-friendly equipment you need.) After we receive your booking request, we confirm the order within 24 hours, acknowledging the reservation. The booking becomes final once the deposit shown on the invoice sent by the operators after confirmation has been paid.

The deposit is due within 72 hours of the invoice being sent. It can be paid by bank transfer or by SZÉP card. We will inform you by email once the amount has been received. If the deposit is not paid within the deadline stated in the confirmation, the booking will be cancelled.

The deposit is:

• 30% of the total accommodation fee, if the booking is made more than 14 days before the start of the holiday,
• 75% of the total accommodation fee, if the booking is made within 14 days of the start of the holiday.

(The total accommodation fee is the number of booked nights multiplied by the nightly rate.)

After the booking confirmation is sent, the booker remains liable for payment to the operators of R&R Guesthouse until the booking is cancelled in writing. If you decide to end your stay early, we are unable to refund the remaining accommodation fee.

The deposit is payable in Hungarian Forint. The full accommodation fee is due no later than 3 days before the holiday, by bank transfer or SZÉP card.

Our account details:

• Current account: Adrián Racskó, Raiffeisen Bank, 12042847-01819702-00100003
• OTP SZÉP card merchant name: R&R Guesthouse, 8174 Balatonkenese, Óvoda utca 40.
• MBH SZÉP card: R&R Guesthouse, 8174 Balatonkenese, Óvoda utca 40.
• K&H SZÉP card: R&R Guesthouse, merchant ID: 240000116

4. Arrival, check-in, departure

Keys are handed over at the accommodation on arrival; two or three sets of keys are provided as needed.

During peak season the accommodation can be occupied on Saturdays between 3:00 PM and 6:00 PM; outside peak season, at a pre-arranged time. If unexpected difficulties (traffic, a car breakdown, a delayed start) mean you cannot arrive at the agreed time, please notify the operators immediately at the emergency phone number +36 70 546 5236.

The accommodation must be vacated by 10:00 AM on the day of departure.

5. Other costs

Security deposit: a security deposit must be paid in cash when the key is handed over.

• The deposit is 100,000 HUF for the booked period.

If no damage occurs, the deposit is refunded in cash on departure, when the key is returned. If the key is lost, the deposit is not refunded. If the guest causes damage, they must compensate for it at current market value, which is deducted from the deposit. If the damage exceeds the deposit, compensation is settled by agreement with the operators.

Tourist tax: in 2026 the tourist tax is 600 HUF per person, per night, payable by every guest aged 18 or over, in cash, to the operators.

6. Cancellation policy

Bookings may be cancelled in writing. Cancellation fees:

• free cancellation within 36 hours of the invoice being sent, and on or before the 30th day before the holiday starts,
• 29-14 days before the holiday starts: 50% of the deposit,
• 0-13 days before the holiday starts: 100% of the deposit.

In case of cancellation, the operators refund the amount minus the cancellation fee within 5 working days of receiving the cancellation. An exception applies if the booker is unable to travel due to a medical condition confirmed by a doctor or hospital - in that case, with written notice and proof, the operators refund the full deposit up to 7 days before the holiday starts.

If the deposit was paid by SZÉP card, in case of cancellation we can only refund the amount minus the applicable bank commission.

7. Changes requested by the guest

Booking changes are possible in writing, by prior agreement.

• the number of guests can be changed up until the day before arrival,
• the date of an already confirmed booking can be changed once, subject to availability - in this case the paid deposit can be used within 1 year of the original arrival date.

In this case, the amended confirmation becomes valid.

8. Changes made by R&R Guesthouse

The operators of R&R Guesthouse reserve the right to make changes. Unforeseeable technical problems (burst pipes, water/sewage/electrical issues, natural disasters, damage caused by a previous guest, etc.) may occasionally prevent a stay.

As soon as the operators become aware of such a problem, they will notify the booker immediately, and if it cannot be resolved before arrival, they will offer an alternative date with the price adjusted accordingly. If neither the original nor the alternative date suits the booker, the operators will refund the full deposit.

9. Parking

Please use only the following areas for parking:

• the 2 parking spaces within the garden,
• for street parking, the 2 spaces in front of the guesthouse fence.

We do not recommend parking on the opposite side of the street or on neighbouring properties.